On October 31st, from 7:00p.m. until 8:00p.m. PDT (November 1st 2:00a.m.-3:00a.m. GMT, 10:00a.m.-11:00a.m. GMT+8:00) our Customer Service site(http://cs.koramgame.com/ ) will be down for updates. During this time our Customer Service team will not be able to receive any messages, so we strongly urge you not to submit any inquires during this time. If you need additional game help you can find a lot of helpful posts on our forum (http://forum.koramgame.com/). We thank you for your patience during this process.